Customer protection & travel insurance

Authentic Scandinavia operates in compliance with the EU General Data Protection Regulation (GDPR), which governs how personal information is collected, used and safeguarded.

Our websites are secured through a Let's Encrypt TLS (Transport Layer Security) certificate, ensuring that user data and privacy are protected through encryption and authentication.

TLS certificates are digital, cryptographic files that authenticate a website's identity and enable encrypted connections between web server and browser. Often called SSL certificates, they secure data – such as login credentials and credit card numbers – by ensuring it cannot be intercepted or modified during transmission.

We ask for personal information in the booking request section: name, nationality, date of birth, address, phone number and e-mail address. This information is necessary to ensure that we can make and confirm your booking.

Information received in connection with bookings is stored in our active customer account for 3 years in accordance with the Accounting Act.

Information that we are required to keep in accordance with the Public Administration Act will be stored for up to 5 years, in accordance with the requirements of the Accounting Act.

Necessary information such as your name, nationality, date of birth and (in some cases) phone number will be shared with the service providers involved in your reservation (hotels, activity providers, etc.). The phone number will only be used in urgent cases if we or one of the service providers needs to reach you while you are travelling – for instance, in case of last-minute changes due to the weather or if the transfer driver cannot find you. 

Personal information will not be sold or shared, and your e-mail address will not be forwarded to third parties.

Yes, it is safe to enter your credit card details when submitting a payment for your booking with Authentic Scandinavia.

Our website is protected with a TLS certificate, ensuring your personal information is secured. Once you reach Step 4 of the booking process and click on ‘Payment’, you will be transferred to our payment provider, Flywire. Their payment gateway is highly secure and designed to protect sensitive financial data. Please visit Flywire's website for more information about payment security and compliance.  

Authentic Scandinavia operates in compliance with the EU Package Travel Directive.

All payments towards our multi-day tour packages fall under this EU law and are covered by an insurance policy that guarantees a refund in the unlikely event of insolvency. Authentic Scandinavia has a travel guarantee through Kammarkollegiet, the Swedish Legal, Financial and Administrative Services Agency, a state authority under the Ministry of Finance.

If the travel services you have booked cannot be delivered due to the unlikely event of Authentic Scandinavia’s insolvency, you can contact Kammarkollegiet to apply for a refund for services booked through us.

We strongly recommend you purchase travel insurance that includes cancellation cover. This ensures financial protection in case of flight cancellations, travel delays, baggage delays or loss, and unexpected illness or injury during your trip.

We also recommend making sure that your travel insurance covers the specific activities and excursions included in your trip booked with Authentic Scandinavia. 

Travel insurance can be bought in your home country or from an online provider such as WorldNomads. Some credit card companies include travel insurance as well. Please contact your provider for more information.